Last Updated: November 28, 2025
At CoachWaleed.com are deeply committed to protecting the privacy of our visitors and clients. This policy explains how we collect, use, and safeguard the personal information you provide when using our website, booking sessions, purchasing books, or enrolling in training courses.
1. Information We Collect
We collect various types of information to provide our services and enhance your experience on the website:
A. Information You Provide Directly
We collect this information when you interact with us through the website, including:
| Information Source | Examples of Information Collected | Purpose of Collection |
|---|---|---|
Shopping and Book Orders (/shop) | Name, address, email, phone number. | Processing, managing, and fulfilling purchase and shipping orders (via WooCommerce). |
Session Booking (/coach-me) | Name, email, phone number, and any additional details included in the booking/consultation form. | Confirming the booking, communicating regarding the session, and providing individual coaching services. |
Course Enrollment (/courses) | Name, email (for creating a user account in TutorLMS). | Managing course accounts, tracking progress, and communicating about course content. |
Contact Forms (/contact and /inquiry) | Name, email, your message, organization name (for the "Inquiry" form). | Responding to inquiries and communicating about event and workshop collaboration requests. |
B. Information Not Stored by Us
Payment Data We do not store your credit card or payment information on our servers. All payment transactions are processed securely and encrypted through approved third-party payment gateways with which we partner.
C. Automatically Collected Information
This includes usage data collected automatically upon your visit to the site, such as:
- Cookies Used to improve browsing experience, remember your preferences, track your shopping cart, and analyze visitor behavior.
- Server Logs Such as your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), pages visited, and the date and time of the visit (for security and analytical purposes).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide the services and products you have requested (books, sessions, courses).
- To improve and personalize your experience on the site, and to deliver content and advertisements relevant to your interests.
- To send you newsletters or marketing emails regarding the latest articles, courses, or products, but only based on your consent.
- To analyze website performance and conduct market research to enhance the quality of our services.
- To comply with legal requirements and protect the rights and property of CoachWaleed.com.
3. Disclosure of Information
We are committed to the confidentiality of your information and do not sell or rent it to third parties. We may share your information only in the following cases:
- Service Providers: With companies that help us operate the site, such as hosting services, shipping companies, or payment gateways (only to the extent necessary for them to provide their services).
- Legal Purposes: If required by law or in response to a legal process or government order.
4. Your Data Rights
- Right to Access You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request the correction of any incomplete or inaccurate personal information.
- Right to Erasure: You have the right to request the deletion of your personal data, taking into account any legal obligations that may prevent this (such as purchase records).
5. Third-Party Links
Our website may contain links to other websites or services (such as social media sites or payment platforms). We are not responsible for the privacy practices of those sites. When you leave our site, you should review the privacy policy of the third party.
6. Updates to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.
7. Contact Us
If you have any questions regarding this Privacy Policy, you can contact us via:
- Contact Page: [coachwaleed.com/contact]