Return and Request Response Policy for Digital Products (eBooks - Courses)

Digital products

All courses and e-books are digital products, and once purchased, the user can access them immediately.

2. No returns after purchase

Due to the nature of digital products, refunds are only possible after purchase in the following cases:

• There is a technical error preventing access to the content.
• The content does not match the description on the website.

3. Refund request

If you encounter any problem accessing the product, please contact us within 7 days of the purchase date, and your request will be handled appropriately.

4. Updates

We reserve the right to modify or update the content, and buyers will have access to any relevant updates.

5. Contact

For inquiries or to request support, please contact customer service on the website.

Cancellation and refund policy for coaching sessions

Contact & Support

For inquiries, cancellation requests, or rescheduling, please contact customer service on the website.

Booking and Payment

• The session is only booked after the coach and the client agree on the nature of the coaching, with the emphasis that it is a non-therapeutic intervention to improve performance or personal situation.
• After confirmation, the time is allocated according to the reservation available on the website.

Cancel or reschedule the session

• Cancellation or rescheduling is possible provided we are notified 48 hours in advance of the session.
• If notice is given in a timely manner, a full refund or rescheduling is entitled to without charge.

Late notifications or no-shows

In case of cancellation or non-attendance within 48 hours, the coach has the right to deduct 50% of the session value or consider it spent.

Emergency circumstances

In the event of an emergency (such as illness or a medical emergency), you should contact us immediately, and rescheduling or a refund will be considered as the case may be.